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Technical Services Administrator

Slough

£28,000 to £30,000

Permanent

A market leader in their field, this medical devices business with excellent staff retention levels is looking for a Technical Services Administrator with strong attention to detail and communication skills to join their growing business on a permanent, full time basis.

You will be looking for an opportunity to work across the coordination of the response for product complaints, adverse events and warranties. A confident communicator you will enjoy engaging with customers and internal teams to ensure a timely response and provide the highest standards of customer care and engagement. 

Key Responsibilities

  • Provide high quality customer care relating to customer complaints and warranty claims in a timely manner
  • Ensure correct procedures are in place and being followed
  • Oversee business operations and provide accurate information to internal teams
  • Liaise with internal and external teams for cost estimates and equipment collections
  • Collate information for monitoring internal KPIs

Requirements

  • Strong administration/logistics experience preferably in the medical devices/healthcare industries
  • Experience handling customer complaints
  • Knowledge of warranties and dealing with warranty queries and process 
  • Background working in an ISO 13485 and 9001 regulated environment is preferred
  • Great IT skills with Microsoft Office and SAP experience is advantageous
  • Team player with great attention to detail and excellent time management skills
  • Excellent communication and interpersonal skills

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

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